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Hi there lovely individuals. Immediately I’m bringing you a candid (and cheeky!) story about two very completely different two panty buying experiences: Bloomers and Underoutfit. Since my final set of surgical procedures, I’ve placed on some weight and my physique has modified form. Nothing incorrect with that, however my juicy, luscious booty now has a thoughts of its personal and retains attempting to devour my underwear.
And pay attention, I like a superb insurgent second, however going commando throughout a exercise? Not for me.
So I went on a mission. I needed to seek out comfortable, boyshort panties that truly keep in place—and ended up testing Bloomers and Underoufit. Spoiler: I made a number of errors I don’t need you to repeat.
Mistake #1: I Didn’t Learn the Wonderful Print
In my pleasure to attempt one thing new, I utterly skipped checking the return and trade insurance policies for Bloomers and Underoutfit, a rookie transfer. Bloomers, specifically, has a coverage that made me want I’d been extra cautious. If you happen to’re contemplating buying with them, do your self a favor: learn the return guidelines first. Usually I’m meticulous about these items, however life has been chaos currently and I let it slide. Lesson realized.
Mistake #2: I Didn’t Seek the advice of the Lingerie Oracle
Ebook proven is In Intimate Element by Cora Harrington.
Why I didn’t examine The Lingerie Addict’s web site first to see her evaluations on Bloomers and Underoutfit, I’ll by no means know. She’s mainly lingerie royalty. If anybody may’ve steered me towards the best match, it’s Cora. Subsequent time, I’ll be consulting her knowledge earlier than hitting “add to cart.”
Bloomers Panties Expertise Evaluation
I first found Bloomers, an intimates model that prides itself on inclusivity, whereas trying to find underwear that truly works with, not in opposition to, my physique. What made me hit purchase wasn’t simply the gorgeous packaging or measurement vary; it was this line from their web site:
“The very fact is that over the course of your life, your hormones undergo completely different phases. These phases not solely form your reproductive well being, but additionally your physique form and the way you view your sexuality.”
That assertion stopped me in my tracks. Lastly, a model that will get it. Our our bodies shift by perimenopause, menopause, post-surgery, postpartum, and people modifications should be met with consolation, not compromise.
On prime of that, I beloved studying that Bloomers provides again by donating underwear to ladies in want by The Lingerie Undertaking. That sort of mission-driven method issues to me.
Bloomers Return Coverage
As I discussed earlier, I made the error of not studying the return coverage earlier than making my buy. If you happen to determine to buy with Bloomers, please study from my expertise. I personally discover their return coverage unfriendly to clients. The requirement to postmark your return inside simply seven days feels unreasonably quick. Moreover, the 15% restocking charge utilized when returning 4 or extra objects comes throughout as unnecessarily punitive.
The above images are screenshots of Bloomers Refund and Alternate Coverage on their web site from Might 2025.
The Order
I positioned my order with Bloomers on Sunday, Might 4, and the model shipped rapidly. My bundle arrived by Might 8, 2025, which I appreciated.
Me carrying my Sourpuss Leda Pageant Studded Gothic Hip Bag in New Zealand
Included with my order was a “free” black belt bag. I didn’t suppose a lot of it, since after I wish to put on a black belt bag, I all the time attain for my beloved Sourpuss Leda Pageant Studded Gothic Hip Bag. It’s a constructed to final hipbag that I’ve had for almost a decade and it continues to be my go-to.
I made a decision to check out a pair of the Bloomers Pantyloon Slip Shorts. Sadly, my delicate pores and skin didn’t agree with their lace. After just a few hours of wear and tear, I developed a rash between my thighs from the irritation.
To be truthful, I don’t consider this is able to occur to everybody. I do know my pores and skin is especially reactive, so I chalk this as much as a private sensitivity. I don’t blame Bloomers for the rash. What I do take subject with is their return coverage, which I don’t really feel is especially sort to clients.
The Return
On Saturday Might 10, I contacted Bloomers to ask about returning the unopened objects. I heard again from the model on Monday Might 12, which may be very cheap for a small firm.
Of their response, they initially provided a free trade for his or her feather lace model as a substitute. I declined and clarified that I most well-liked a return. The consultant let me know that returns should be postmarked inside seven days of the return request, that means I wanted to ship my objects by Might 17. It felt dangerous that as a result of I contacted them on a Saturday with the return request, it needed to be postmarked by Friday, after I didn’t even hear from the corporate till Monday. Until I misunderstood their customer support on this level, but it surely didn’t appear possible, particularly contemplating the observe up emails.
One of many colours I ordered, Dragon Fruit, was stated to be restricted version and last sale. I used to be advised that below regular circumstances it will not be eligible for return, however they might make a particular exception for me. I appreciated the gesture, although I used to be a bit confused for the reason that shade was nonetheless listed on their web site with none point out of being restricted version or last sale. Which will have merely been an internet site oversight. Nevertheless, after I went again to take a look at the location once more, there’s nothing to point within the product itemizing that Dragon Fruit is a restricted version shade, it simply says it’s cougar lace. How is a buyer speculated to know that’s restricted version when the web site doesn’t state it?
As a result of I hadn’t but notified them that I’d mailed the return, I acquired a follow-up electronic mail on Might 15 reminding me that I wanted to ship it out to be able to obtain my refund.
Bloomers supplies a pay as you go return label, but it surely comes at a price. They deduct $7 out of your refund—so returns aren’t free. Bloomers did give an possibility of mailing the product again with out utilizing their label, so you’ll be able to probably pay lower than the $7 to ship it again.
The Third Mistake
I packed up the field with the Bloomers panties, believing I had included all of the objects I bought together with every little thing else that they had despatched me.
On Might 16, I dropped the bundle off on the UPS retailer and emailed Bloomers to allow them to understand it was on the best way. I additionally shared that I used to be upset the merchandise didn’t work out for me.
At that time, I assumed the return course of was full and that the following message I’d obtain could be affirmation of my refund.
Free Bag Difficulty
On Might 19, Bloomers emailed me to let me know I wanted to return the “free” black belt bag. I used to be genuinely confused. I had believed I’d despatched every little thing again, together with the “free” laundry luggage and that belt bag. Sadly, I hadn’t realized I missed it.
Their message defined that my refund was on maintain till they acquired the belt bag. They supplied one other $7 delivery label so I may ship it again. Alternatively, they stated I could possibly be charged $13 for the “free” merchandise I by no means requested for, by no means needed, and had no choice to exclude from my order within the first place.
To be clear, Bloomers was refusing to course of my refund for the panties except I returned this belt bag—an merchandise I didn’t order and had no management over receiving. It wasn’t attainable to take away it from my cart, and I had merely forgotten to incorporate it when returning every little thing else.
I’m positive I’m not the one one that would possibly overlook one thing like this, particularly when it’s an unsolicited reward. So, I printed the second $7 delivery label, boxed up the belt bag, and despatched it again. I used to be undoubtedly annoyed to be paying delivery twice to be able to full a return that felt way more sophisticated and irritating than it wanted to be.
Remaining Ideas of Bloomers
Based mostly on my expertise, I can not suggest buying with Bloomers.
Whereas their merchandise are visually interesting and their messaging is inclusive, the truth fell quick for me. The supplies didn’t agree with my delicate pores and skin, which I can perceive might not be the case for everybody. What’s more durable to miss is the inflexible and customer-unfriendly return coverage.
Charging for return delivery is one factor, however holding a refund hostage over a so-called “free” merchandise I by no means requested for, and had no possibility to say no, left a foul style. The back-and-forth, the additional delivery prices, and the shortage of flexibility made the method irritating from begin to end.
On the time of writing, I nonetheless haven’t acquired my refund from Bloomers.
If you happen to’re contemplating inserting an order, I urge you to learn all of the high quality print and be ready for a return course of that places the burden squarely on the client.
Edit: As of Might 27, 2025, I’ve been notified to anticipate my refund no later than Might 30. Within the time it’s taken for Bloomers to refund me, I’ve been capable of check out and return the Underoutfit model, in addition to check out and declare Spanx model the winner for me. Whereas I all the time choose to prioritize that includes indie and boutique manufacturers, generally they don’t work.
Underoutfit Expertise Evaluation
Underoutfit was based by the behind-the-scenes consultants who helped form designs for main manufacturers like Victoria’s Secret, Spanx, Nike, Maidenform, Triumph, and Lululemon. The corporate presents itself with a transparent mission:
“To design bras that really feel nearly as good as they give the impression of being, made with the information and precision that solely many years of expertise can deliver. No shortcuts, no compromises, and no middlemen telling us what ladies ought to need.”
I genuinely respect Underoutfit’s style pedigree and their dedication to creating comfy, purposeful merchandise. Their boyshort design appeared precisely just like the sort of underwear I’ve been trying to find, one thing that truly stays put and gives full protection. That mixture of considerate design and expertise is what satisfied me to offer them a attempt.
Underoutfit Return Coverage
The photographs beneath are of the Underoutfit return coverage as of Might 20, 2025 from their web site.
There’s an evening and day distinction to my eyes within the very shopper pleasant Underoutfit returns and refunds coverage.
The Order
I positioned my order for the Underoutfit Smoothing at Waist Boyshorts on Might 13, and the delivery was impressively quick, as my bundle arrived simply three days in a while Might 16.
That very same day, I acquired a welcome electronic mail from Underoutfit. One element that stood out to me is that they assign every buyer a devoted assist contact. Mine was Donna, who was accessible to reply any product questions or provide assist. That non-public contact actually made the expertise really feel extra considerate and human.
I ordered each a measurement small and a measurement medium since I used to be between sizes. Whereas the small technically match, the medium was noticeably extra comfy. And the perfect half? This model really stays in place. No extra battling my booty attempting to eat my underwear. They’re comfy, flattering, and do precisely what I would like them to do. Or so I believed.
The Drawback
Whereas I used to be initially impressed with the match and luxury of Underoutfit, I rapidly seen one thing vital was lacking. The underwear didn’t seem to have a 100% cotton gusset. I emailed Donna to ask for clarification, and he or she confirmed that the material was 65% nylon and 35% spandex, with a constant texture all through.
My coronary heart sank.
For me, a 100% cotton gusset is completely important. It performs a important function in sustaining good hygiene and helps cut back the chance of points comparable to yeast infections. No matter how properly a pair of underwear matches, I can not overlook this element.
I replied and defined that the shortage of a cotton gusset made the product unsuitable for me. The crew responded with understanding and directed me to their returns portal. I accomplished the return course of with none problems.
Best Return Ever
Utilizing the Underoutfit returns portal was extremely easy. I simply entered my order quantity and zip code, answered a number of fast questions, and I used to be completed.
To my shock, I acquired my refund the exact same day.
I additionally acquired an electronic mail from Underoutfit that stated:
“We’ve got acquired your return request. You don’t have to return your merchandise(s) to get your trade or refund. We encourage you to donate your frivolously used product or give it to an individual in want. We’ll subject your refund, reward card, or trade as soon as we now have processed your return.”
I used to be genuinely shocked, in one of the simplest ways.
After the continued frustration with Bloomers, the expertise with Underoutfit was a breath of recent air. Their customer support was considerate, respectful, and environment friendly. I didn’t anticipate to be advised to maintain or donate the objects, and I actually didn’t anticipate such a quick refund. Most significantly, I felt revered as a buyer.
Whereas I used to be shocked to not should return the underwear, I used to be additionally relieved. They resolved the problem rapidly and with out making me bounce by hoops.
And simply to be clear, as a result of my order was below $85, they didn’t refund the transportation charge of $3.99. I had no issues with this transportation charge not being refunded as a result of: a. it was fairly cheap and b. the model made the method buyer pleasant.
Remaining Ideas on Underoutfit
Though I select to not put on underwear with no 100% cotton gusset, I wholeheartedly suggest Underoutfit primarily based on their excellent customer support and hassle-free return course of. My expertise with the model was easy, respectful, and refreshingly customer-centered.
Due to that, I’d completely contemplate buying different merchandise from Underoutfit sooner or later. An organization that treats its clients properly is all the time price maintaining in your radar.
Bloomers and Underoutfit: A Buyer Service Actuality Test
After interacting with each Bloomers and Underoutfit by way of electronic mail, the distinction in buyer expertise couldn’t have been extra stark.
With Bloomers, the communication felt strained. Whereas their tone was well mannered on the floor, there was an undercurrent of irritation at any time when I introduced up a problem. Their messages repeatedly emphasised that returns should be postmarked inside seven days or no refund could be issued. That language, although possible supposed to make clear coverage, got here throughout as inflexible and vaguely threatening. It felt much less like buyer care and extra like buyer containment.
In sharp distinction, Underoutfit made me really feel heard from the beginning. I used to be assigned an actual individual to assist with questions, and each electronic mail I acquired felt heat, skilled, and solution-focused. After I introduced up my issues in regards to the gusset, they responded with empathy and supplied a return possibility with out fuss. I used to be shocked and impressed once they processed my refund the identical day—with out requiring the product to be returned. That sort of belief and customer-first angle is uncommon, and it made a long-lasting constructive impression.
Bloomers and Underoutfit really gave me an evening and day expertise with their customer support. I vastly choose one to the opposite primarily based on my private experiences.
Different Underwear Woes
For 2 years I had nothing however constructive experiences with Feelingirl, however my luck ran out not too long ago after I ordered extra of their no underwire seamless on a regular basis bras. My order from April 30 arrived Might 5 and was lacking one merchandise. I allow them to know instantly. It’s now Might 20 and I’m nonetheless lacking the bra. The way it takes them virtually a month to right an issue, I don’t know. Most of my orders of their merchandise have been by way of Amazon, however I attempted ordering instantly from them and had this subject. I’ll stick with Amazon sooner or later or perhaps discover a completely different model.
What’s Subsequent: Spanx
The following pair of panties I made a decision to attempt in my seek for the proper match is the SPANX SPANXshape ExtraOrdinary Boyshort. Whereas the product itemizing on their web site doesn’t point out a 100% cotton gusset, I reached out to their customer support crew prior to buy for clarification, in addition to frolicked studying their returns coverage. Spanx confirmed that this model does, the truth is, have a 100% cotton gusset.
I additionally instructed to Spanx so as to add this data to their product pages and FAQ part, since I initially searched each areas earlier than resorting to electronic mail. Their response was considerate {and professional}:
“Your suggestion on itemizing this data extra clearly on each product pages and our FAQ is extremely helpful, and I’ll ensure it will get handed alongside for assessment.“
Visually, the Spanx SPANXshape ExtraOrdinary Boyshort seems similar to the Underoutfit design, however with the important thing distinction of together with the gusset I require. If the match lives as much as my expectations, these could possibly be the reply to my ongoing panty wrestle.
Fingers crossed that Spanx solves my points that Bloomers and Underoutfit had been unable to.
Edit: Spanx is a winner for my booty! I’m pleased that Spanx is having a sale proper now as a result of I purchased some boyshorts for $11.20 USD a pair with their sale code STOCKUP30.
Bloomers and Underoutfit: Remaining Verdict
Bloomers and Underoutfit are two of the latest intimates manufacturers that I’ve bought from that I discovered alone, somewhat than asking a good friend for a suggestion.
In case you are in search of full-coverage, stay-put underwear and don’t want a 100% cotton gusset, Underoutfit is completely price attempting. Their boyshort design didn’t bunch or get swallowed by my booty—and the customer support was distinctive.
However, whereas Bloomers markets itself as body-positive and inclusive, my expertise didn’t replicate that mission. Between the irritating lace, the complicated return coverage, and the insistence on sending again even a free merchandise, I walked away annoyed and upset.
Typically the most important distinction between manufacturers isn’t just the product, however how they deal with you when issues go incorrect. Underoutfit dealt with it with grace. Bloomers didn’t. Between the 2, Bloomers and Underoutfit, which have you ever tried? Which do you like? Have you ever tried Spanx?
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